Support
Questions about the app — write to us directly.
Before you write
To help resolve your issue as quickly as possible, please include:
- 1. App name and version (found in Settings or About)
- 2. Device model and OS version
- 3. Description of the issue or suggestion
- 4. Screenshots if applicable
Response time
We typically reply within 1–2 business days.
Open MÖRK → Settings → "Restore Purchases". You'll need the same Apple ID you used to buy the subscription.
Subscriptions are managed by Apple, not MÖRK. You can cancel here: apps.apple.com/account/subscriptions.
If iCloud backup is turned on, your data connects automatically after you sign in with the same Apple ID on the new device. Without iCloud, moving data is only possible together with a full device backup via Finder or iCloud.
The most common cause is an outdated rate or a mixed-up digit in a reading. Check the effective date of the rate in the property's history. If the problem remains, send us the readings for the last two months and we'll sort it out together.
This page is current for MÖRK 1.0.